Should I clean my vehicle before returning it?
Yes. Returning vehicles are appraised on collection, and any damage is recorded on a report that you will be asked to sign. Ensuring the vehicle is clean helps the collection agent make sure that the report is accurate and reduces the likelihood of disputes later.
My vehicle has some damage. What should I do before returning it?
Contract hire companies have a ‘Fair Wear and Tear Policy’, a copy of which can be obtained from our customer relations department at email@example.com. If you find that your vehicle has damage that falls outside the guidelines of this policy, you should have this damage repaired prior to collection. Your lender may apply a charge for any damage that has not been repaired.
What should be returned with my vehicle?
Everything provided with your vehicle should be returned. This includes all keys, the service book, satellite navigation discs or SD cards, fixtures and fittings (e.g. headrests, parcel shelf etc.), and locking wheel nut keys. The lender may charge for any items that are missing when the vehicle is collected.
My vehicle is due an MOT soon. What should I do?
Your vehicle should be returned to us in a roadworthy condition, so it is important to ensure that there are at least five days remaining on the MOT for your vehicle on the day it is collected.
I have a number personalised registration. What should I do?
Please contact FVL a minimum of six weeks prior to collection. We’ll be able to advise what you’ll need to do to remove the plate from your car. It is important to remove this before returning the car, as it may not possible to have the registration returned to you after collection.
Is it possible to keep using my car after the end of the agreement?
This will depend solely on your lender. It may be possible to extend your agreement, at a cost. Please speak with your account manager and they will let you know what options are available to you.
How do I arrange collection of my vehicle?
What happens if I've exceeded my agreed mileage?
The finance company will make a charge based on your excess mileage rate at the end of the contract. Alternatively, the agreement can be rescheduled, at your request, so there will be no surprises at the end of your contract.
When can I start looking for another vehicle?
As soon as you like. If you choose to lease another car with us, you will need to organise collection of your old one at the end of your contract, when we deliver the new.