Privacy Policy

Privacy Notice

1. About Us 

First Vehicle Leasing Limited ("we/us/our") is committed to protecting and respecting your privacy. 

This notice sets out the basis on which we process your personal data, whether we collect personal data directly from you or your personal data is provided to us by a third party.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. 

First Vehicle Leasing Limited is a company incorporated in England with registered number 04393228 and having our registered office address at Unit 5 Verity Court, Middlewich, Cheshire, CW10 0GW.  We are registered with the Information Commissioner's Office (registration number Z7014603).

We are a member of the Ogilvie Group Limited group of companies. Further information can be found on our homepage www.firstvehicleleasing.co.uk (Website)

1. How to contact us 

It is important that you read this privacy notice when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your personal data.

If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us at [email protected] 

You can write to us at our Correspondence Address:

Customer Relations Manager, First Vehicle Leasing, Enterprise House, Drumpellier Business Park, Glasgow Road, Coatbridge, ML5 1EL.

We may amend this privacy notice from time to time. If we do so, we will publish this on our Website.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

1. Who does this privacy notice apply to?

This privacy notice applies to: 

• all individuals who visit our Website; 
• all individuals who purchase our products or services; and
• all individuals who have provided personal information to us, for example those who have enquired about a product or service or raised a complaint with us. 

This privacy notice applies to both personal customer and business customer relationships.

Our Website is not intended for children and we do not knowingly collect any personal data relating to children.

1. What personal data do we collect and process? 

Personal data, or personal information, means any information about an individual from which that person can be identified. Personal data could include things like your name, address, email address, credit/debit card details or internet protocol (IP) address. We collect your personal data for the purposes outlined in the section below. It does not include data where the identity of the individual has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data includes first name, last name, any previous names, previous addresses, driver's licence details, username or similar identifier, marital status, title, date of birth and gender.
• Contact Data includes your current postal address, email address and telephone numbers.
• Financial Data includes credit/loan information, income/tax information, property finance information, expenditure information, employment status (for current and previous employer), bank account and payment card details.
• Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
• Employment Data includes details of your employer, job title, roles and income.
• Technical Data includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our Website.
• Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
• Usage Data includes information about your visit and how you use our Website.
• Marketing and Communications Data includes your preferences in receiving marketing from us and your communication preferences

We may also collect, use and share aggregated data such as statistical or demographic data which is not personal data as it does not directly (or indirectly) reveal your identity, for the purpose of data analysis and marketing. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice. 

We may also collect, store and use the following 'special categories' of more sensitive personal information where necessary to make reasonable adjustments in our communications with you and ensure that you are not disadvantaged, including: 

• Information about your race or ethnicity; and 
• Information about your health, including any medical condition, health and sickness records.

Where we collect and process special category data for these purposes, we will only do so where you have provided your explicit prior consent. 

1. How we collect your personal data 

We use different methods to collect data from and about you including through:

Your interactions with us. You may give us your identity, contact, financial, employment, transactional or similar personal data when you communicate with us. This includes personal data when you:  

• submit an enquiry and or apply for any of our products or services;
• purchase any of our products or services;
• create an account on our Website;
• request marketing to be sent to you; 
• correspond with us by post, phone, e-mail or otherwise; and or
• complete a form on our Website, use the web chat or otherwise contact us via our Website.

Automated technologies or interactions. As you interact with our Website, we may automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, and other similar technologies.

Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below. 

• We may obtain personal data from our associated third parties, who you have given your consent to, for example, finance companies, dealership groups, price comparison sites and, occasionally, other brokers.
• We may obtain contact, financial and transaction data from providers of payment and credit card services.
• We may obtain technical and usage data (relating to the use of our Website) from analytics providers or search information providers.
• We may obtain contact, financial and transaction data collected from providers of technical, payment and delivery services. 
• We may obtain identity, contact and financial data from credit reference agencies such as Experian, Equifax and TransUnion inside the UK. 
• We may obtain identity and contact data from the Driver Vehicle Licensing Agency (DVLA).

Yes, we do record our calls

Our calls are recorded for training and monitoring purposes. We may use the calls for legal or regulatory reasons, fraud prevention and detection, and in the event that we needed to resolve a query or complaint. Call records will be stored for six yearsafter which time they will be deleted.

1. Failure to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform services for you or provide goods to you. 

1. Marketing

During the process when your personal data is collected, you will be asked by our sales team to indicate your preferences for receiving direct marketing communications from First Vehicle Leasing Limited.

We may also analyse your profile and usage data to form a view which products, services and offers may be of interest to you so that we can then send you relevant marketing communications.

We will not contact you for marketing purposes by email, phone, or text message unless you have specifically requested this or given your prior consent (by "opting in"). You can change your marketing preferences at any time by contacting us at [email protected]. Where you opt out of receiving these marketing communications, this opt-out will not apply to personal data provided to us for any other purpose.

If we do not have your consent we may still have a legitimate interest in contacting you by post to send you updates and offers that we think may be of interest to you in order to publicise and grow our business.  

We may have a legitimate interest in contacting our business customers (who do not operate as an individual) by email, phone or post for marketing purposes where we consider this may be relevant to your business.  

You can contact us at any time to opt out of these marketing messages.  

1. How we use your personal data 

We have set out a description of the ways we may use your personal data, and the legal bases we would rely on to do so. We must have a legal basis for processing your personal data and throughout this privacy notice we have highlighted our legal basis for each purpose in bold. 

Where we consider the processing is necessary for our legitimate interests we make sure we have considered and balanced any potential impact on you and your rights (both positive and negative) before we process your personal data.

We may need to process or disclose your personal data in order for us to comply with any legal obligations binding on us.

We may process your personal data based on more than one legal basis, depending on the specific purpose or purposes for which we are using your data. Please contact us if you would like more information about the specific legal ground(s) we are relying on to process your personal.

We will only rely on consent to process your personal data where we have obtained your active agreement to use your personal data for a specified purpose, for example if you subscribe to our marketing emails.

We may collect and process personal data for the following purposes:

• When you contact us to make an enquiry either on our Website, by telephone or by email. We will also use your contact data to respond to any complaints or enquiries from you as we have a legitimate interest in providing you with good customer service and to manage any complaints
• When you visit our Website we will collect technical and usage data. This is collected as this is necessary for our legitimate interests to maintain network security and Website relevance for visitors to our Website.

• When you register an account on our Website we will collect your identity, contact and profile data in order that we can perform our contract with you.

• When you submit your application to us in order to assess it we will process your contact, identity, financial and employment data. We require this to perform our contract with you (to provide our services) and we have a legitimate interest in reviewing financial eligibility before we can provide our services to you and refer your application onto finance providers.

• Verify identity and fraud prevention. We have a legitimate interest in obtaining identity documents, financial and employment data from you in order to provide our services. We do not carry out identity checks however your identity information will be passed on to potential finance providers as they have a legal obligation to assess your application for finance. 

• To facilitate credit checks -please see the section below on credit reference agencies.

• To arrange insurance cover where you have asked us to do this.

• To enter into a contract with you and deliver our services and (if necessary) enforcing such contracts.

• To manage payments, fees and charges and to collect and recover money owed to us on the basis that we have a contract in place with you and to allow us to enforce any rights under that contract and to fulfil any other legal obligations we may have.

• Administration and internal purposes for our legitimate interest and legal obligations in areas such as risk management and quality control. This may also include obtaining customer feedback forms and surveys

• Where it is necessary for our legitimate interests in conducting and managing our business (for example, to keep our records updated and to communicate effectively with you);

• Where we need to comply with a legal obligation, (including share with third parties including the Financial Conduct Authority, HM Revenue & Customs, Courts and tribunals, any other applicable regulatory authorities) to maintain accurate accounting records;

• We may also process (including share with our legal advisors) your personal data for the purpose of establishing, exercising or defending our legal rights;

• We may use your contact data where we have obtained your prior consent to send you relevant marketing communications and make personalised suggestions and recommendations to you about goods or services that may be of interest to you (unless you ask us not to).

We may use contact data where we have a legitimate interest in sending you relevant marketing communications by post to publicise and grow our business. 

• We may use contact data for business customers where we have a legitimate interest in sending relevant marketing communications to publicise and grow our business.

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use our personal data for an unrelated purpose we will notify you and explain the legal basis which allows us to do this.

1. Who we share your personal data with 

There may be circumstances in which we may also need to share your personal data with certain third parties for the purposes set out above. These third parties either provide services directly to us or form part of the overall customer journey to ensure we can get the right car and finance arrangements in place to fulfil your leasing requirements. Whenever we share personal data, we take all reasonable steps to ensure it will be handled appropriately and securely by the third party.

The third parties to which we may transfer your personal data include:

• Service providers acting as processors who provide IT and system administration services, including Linode and Digital Ocean.
• Service providers who may provide finance to you and determine your ability to borrow money.
• Third party payment providers who provide payment processing services. 
• Dealerships, brokers and manufacturers in order to find the right car for you and arrange appropriate finance.
• Agents who collect debts that are owed. 
• Insurance companies.
• Credit reference agencies who carry out identity and credit checks and provide credit scoring when goods or services are applied for. 
• Driver and Vehicle Licensing Agency to check your eligibility to lease a car. 
• Analytic platforms who will have access to the technical and usage data in relation to the use of our Website. 
• Third party marketing providers for their own direct marketing purposes (when consent to sharing is obtained from you).
• Other companies in our group, including Ogilvie Group Limited.
• Any relevant regulatory authority or law enforcement agency, including HM Revenue & Customs, courts or tribunals who require reporting of processing activities in certain circumstances;
• Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party processor service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Credit Reference Agencies

Credit Reference Agencies hold information on companies and private individuals. This information is used to monitor your credit and produces a credit score. Credit scoring is used, in part, by finance companies to determine your ability to borrow money. By using this credit scoring facility, it enables the finance companies to ensure they are lending responsibly. We do not carry out credit checks or share your personal data with Credit Reference Agencies however if your application includes an application for finance, the finance provider will carry out checks with Credit Reference Agencies in accordance with their own privacy policy which will be provided to you.

1. International transfers

We generally do not transfer your personal data out of the UK. However, whenever we are required to transfer your personal data out of the UK (for example where a third party supplier is located outside of the UK), we ensure a similar degree of protection is afforded to it by ensuring that appropriate safeguards are implemented, including any of the following:

• We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the UK government.
• Where we use certain service providers, we may use specific contracts approved by the ICO which give personal data the same protection it has in UK. 
• You have provided your explicit consent to the transfer of your personal data outside of the UK.
• The transfer is necessary for the purposes of performing a contract between us and you (the data subject).

1. Automated decision making and profiling

We do not use automated decision-making (including profiling) to make any decisions which would produce a legal effect or similarly significantly affect a data subject. Finance providers who assess your application for finance may carry out automated decision making however this will be in accordance with the finance provider's privacy policy which will be provided to you.

1. Data Security and retention

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. 

For tax purposes, we retain basic information about our customers (including contact, identity, financial and transaction Data) for six years after they cease being customers.

1. Third party links and cookies

Our Website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites, and we are not responsible for their privacy statements. When you leave our Website, we encourage you to read the privacy notice of every website you visit.

Cookies are small text files that are placed on your computer by websites that you visit. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the Website may become inaccessible or not function properly. 

For more information, please read our cookie policy [INSERT LINK].

1. Your rights

Your personal data is protected by legal rights, which include your rights to:

Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, following your request.

Object to processing of your personal data. This enables you to object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. 

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: if you want us to establish the data's accuracy; where our use of the data is unlawful but you do not want us to erase it; where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party (data portability). We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

If you wish to exercise any of these rights, please contact the Data Protection Officer at our Correspondence Address, First Vehicle Leasing Limited, Drumpellier Business Park, Coatbridge, Glasgow ML5 1EL or [email protected].

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Complaints

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance. You can find contact us at [email protected]. 

Last updated – 15/09/2025 – DP25/1