The Financial Conduct Authority, otherwise known as the FCA, is the independent regulatory body to companies that provide financial services in the UK. The FCA require us to provide you with an Initial Disclosure Document to help you make an informed decision and ensure that the service we offer is suitable for you.
This document will provide you with information on the products and services we offer, what we charge for the services we provide, how we are regulated, what to do if you have a complaint, as well as information on the Financial Services Compensation Scheme.
First Vehicle Leasing is a trading style of Conor Kennedy Ltd and is authorised and regulated by the Financial Conduct Authority (FCA). Our Firm Reference Number is 674509. We hold permissions for the following activities – credit brokerage, debt adjusting and debt counselling on a commercial basis. Our principle place of business is 2 Baillieston Road, Glasgow, G320QF. First Vehicle Leasing is a credit broker, not a lender.
As an FCA regulated credit broker, we may introduce you to a lender capable of funding your vehicle. They may well also be able to offer other services such as vehicle maintenance/servicing packages and relief vehicles. We may receive a fee for introducing you to a lender should you enter into an agreement. Should you wish for the sum of any fee to be disclosed, we will do so upon receipt of request in writing.
We offer contract hire, finance lease and daily rental products from a carefully selected panel of lenders. All products that we offer are related to the leasing, hire or purchase of a vehicle. We will supply to you a list of our panel of lenders should you request us to do so. We do not fund any credit contracts. Instead, all credit applications are introduced to a third-party lender. After having assessed your needs and circumstances, we will provide you with an advice and recommendation service tailored to suit your needs.
We will charge you a Vehicle Order Processing fee of £150 exc. VAT for sourcing and ordering a vehicle on your behalf. This fee would not be paid until we place the order for your vehicle and may be paid by credit/debit card. We will not charge you a fee for the provision of credit broking services.
If you have a complaint you should let us know by writing to us at: First Vehicle Leasing, 2 Baillieston Road, Glasgow, G32 0QF sending it for the attention of our Complaints Manager – Tony King. Alternatively, you can phone us or you can send an email to CRM@fvl.co.uk. We will deal with your complaint as quickly as we can. It is possible that as part of our investigations we may need to ask you for more information.
We will keep you informed of our investigations and you will not have to wait any longer than eight weeks to hear the outcome of our review. If you disagree with our decision you may be entitled to refer your complaint to the Financial Ombudsman Service. You may be entitled to compensation if we are unable to meet our obligations to you. The Financial Services Compensation Scheme us the UK’s statutory fund of last resort for customers of authorised financial services firms. This means that it can pay compensation if a firm is unable to pay claims against it.