Servicing a leased car is your job, not the leasing company's - unless you added a maintenance package to the contract. You must keep the car serviced to the manufacturer's schedule, keep the evidence, and hand it back with a complete service record. This guide explains what a maintenance package covers, where you're allowed to have the work done, and what happens at handback if services have been missed.
Servicing a leased car is your responsibility. The funder owns the vehicle, but your contract makes you responsible for keeping it serviced to the manufacturer's schedule and paying for that work - unless you added a maintenance package, in which case the funder arranges and pays for routine servicing instead.
You are. On a standard Personal Contract Hire (PCH - a personal lease) or Business Contract Hire (BCH - a business lease), the finance company owns the car but your agreement makes you responsible for keeping it roadworthy, serviced on schedule and paid for. The only exception is a lease with a maintenance package included.
That surprises people, and we understand why. You never own the car, so there's an instinct that upkeep must sit with whoever holds the V5C. It doesn't. Read the hire agreement and you'll find a clause requiring you to maintain the vehicle in accordance with the manufacturer's recommendations - alongside the requirements to insure it comprehensively, tax obligations and to return it in an agreed condition.
In practice, on a standard non-maintained lease you're responsible for:
At the manufacturer's stated intervals - whether that's a fixed schedule (say every 12 months or 12,000 miles) or a variable one where the car tells you when it's due.
Oil, coolant, screenwash, tyre pressures and tread. Funders expect the driver to do these - a failure caused by running the car dry of oil is not a warranty claim.
Tyres, wiper blades, bulbs, brake pads and discs when they wear out. Warranty covers manufacturing defects, not consumables.
Stamped service book or, on most modern cars, a digital service record you can prove exists. Keep the invoices too.
The good news, and it's genuinely good news, is that a leased car is a new car with a full manufacturer warranty behind it. Most cars on a three-year lease need two, maybe three routine services in the whole term and nothing else. Big-ticket mechanical failures land on the manufacturer's warranty, not your wallet. That's a large part of why people find leasing predictable to budget for.
A maintenance package (sometimes called a maintained contract) adds a fixed monthly amount to your rental and hands routine upkeep back to the funder. Typically it covers manufacturer-scheduled servicing, replacement of worn items such as tyres, brake pads, wipers and batteries, MOT if one falls due, and often roadside assistance.
What's in it varies by funder, and that variation matters more than the headline. Some packages include breakdown cover as standard; others don't. Some cover tyres in full for fair wear; others cover wear only and recharge you for kerb or puncture damage. A few include the annual road fund licence beyond the first year. Always read the schedule of cover attached to your quote rather than assuming.
It depends on your mileage, the car and how much you value a fixed cost. High-mileage drivers who'll burn through tyres and need several services usually come out ahead. Low-mileage drivers on a short term on a mainstream car often don't - they're insuring against a couple of routine bills. Neither answer is wrong.
| Consideration | Non-maintained lease | With maintenance package |
|---|---|---|
| Who books the service | You do, at a garage of your choosing (within contract terms) | You call the funder's helpline; they arrange it at an approved garage |
| Who pays | You, at the point of service | Included in the monthly rental |
| Tyres | Your cost, every time | Usually covered for fair wear; damage often rechargeable |
| MOT (if the car turns three during the term) | Your cost - capped at £54.85 for a car | Normally included and reminded |
| Breakdown cover | Manufacturer roadside assistance during the warranty period; arrange your own after | Often bundled in, but check - some funders exclude it |
| Budget certainty | Variable - bills arrive when they arrive | Fixed for the whole term, inflation-proofed |
| Can it be added later? | - | No. It must be on the contract before the finance documents are issued |
Use this as a rough decision framework:
One honest caveat: a maintenance package is a fixed-price product, and like any fixed-price product the funder prices it to make money on average. You're buying certainty and convenience rather than a guaranteed saving. Plenty of our customers take it anyway, because never thinking about a garage booking for three years has a value of its own. Ask us for the quote both ways and compare the numbers side by side - we'll do that on any vehicle, no pressure either way.
Tell our team your annual mileage and how long you want the car for, and we'll quote the same vehicle with and without maintenance so you can see exactly what the convenience costs per month. It takes one phone call, and it has to be decided before your finance documents are issued.
Check your agreement first. Many funders require servicing at a franchised main dealer or within their approved network, particularly on maintained contracts. Where the contract simply says "in line with manufacturer recommendations", a competent independent garage using the correct parts and fluids is generally acceptable - but the evidence has to be watertight.
Two separate things get muddled here, so let's split them:
UK competition rules mean a manufacturer can't void your warranty purely because a qualified independent garage did the service, provided it followed the schedule and used parts matching the manufacturer's specification. That's the warranty position. Your lease contract is a different document, and it can be stricter. If your agreement or maintenance schedule names an approved network, use it - arguing about block exemption at handback is not a fight worth having over the price difference.
Modifications are a related trap. Aftermarket parts, remaps and non-standard accessories can create warranty and end-of-contract problems even when the servicing is spotless - our guide on modifying a lease car covers what's allowed and what isn't.
Missing a service is a contract breach and it can cost you at the end. Under BVRLA fair wear and tear standards, the vehicle must have been serviced according to the manufacturer's schedule, with the service book stamped or a digital record you can evidence. Funders can charge for missing services when the car is inspected after collection.
The BVRLA's own guidance to its members lists lack of servicing alongside excess mileage and damage as a legitimate end-of-contract charge. Inspectors do look. On a modern car it's a two-minute check against the manufacturer's online record, and "I think it was done" isn't evidence.
There's a second cost that's less obvious. Skipped servicing can weaken a warranty claim if something fails, which turns a free repair into your repair. And on a diesel, deferred servicing plus a lot of short urban journeys is how diesel particulate filter problems begin - we've written a separate guide to diesel particulate filters if that's your situation.
If a service has slipped, book it and keep the invoice. A service done a few weeks late and properly documented is a far better position than one skipped entirely, and funders are pragmatic about small overruns when the record is otherwise complete. What they won't accept is a gap. If you're unsure what your contract requires, dig out your agreement or give us a call - we can tell you what your funder expects.
Yes. An electric vehicle (EV) has no oil changes, spark plugs, cambelt or exhaust, so the schedule is lighter and generally cheaper - but manufacturers still specify service intervals covering brakes, brake fluid, coolant, cabin filter, tyres, suspension and the high-voltage system. Miss them and you risk both the warranty and the battery warranty.
Two EV-specific points worth knowing:
Fair wear and tear standards have also been updated for electric cars - funders now generally expect the vehicle returned charged with the original charging cables present. Our electric car guide covers running costs and jargon in more depth. If you're an employee looking at an EV through your employer, salary sacrifice arrangements very often bundle maintenance, tyres and insurance into the deduction - check what yours includes before paying for anything separately.
Keep this simple and you'll never have a servicing problem at handback. Four habits, roughly ten minutes a month, plus one diary entry a year. That's the whole job on a non-maintained lease.
Note the first registration date and the first service due point. Check whether you have a paper service book or a digital record. Confirm from your agreement whether maintenance is included - don't guess.
Tyre pressures and tread (the legal minimum is 1.6mm across the central three-quarters), oil and coolant level, screenwash, lights. Two minutes on a forecourt.
Book the service when the car or the handbook says it's due - not months later. Get it stamped or recorded, and file the invoice with your lease paperwork.
Diary the MOT for the car's third birthday from first registration. You can check the due date on the GOV.UK vehicle checker.
Check the car against the BVRLA fair wear and tear standard, make sure the service record is complete and up to date, and sort tyres or damage while you still have time.
Hand over both keys, the handbook, the service book, MOT certificate if applicable and any charging cables. Point out existing damage on the collection sheet.
Two related pages worth reading while you're here: tyres and MOT on a lease goes deeper on who pays for what, and what to do if your leased car breaks down covers the roadside side of things. If you're still working out how the contract fits together, our leasing jargon buster is a useful reference.
Whether you want maintenance built in or you'd rather handle servicing yourself, our team will quote it both ways and explain exactly what your funder expects. Call 0333 003 3325 or browse the current offers.
Written by the team at First Vehicle Leasing, a UK vehicle leasing broker with over 25 years' experience arranging personal and business contract hire. FVL is authorised and regulated by the Financial Conduct Authority and is a member of the BVRLA. Guides in our knowledgebase are reviewed and updated as regulations and figures change.
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