INITIAL DISCLOSURE DOCUMENT
By law, we’re required to tell you a few things about us.
First Vehicle Limited is required by the Financial Conduct Authority (FCA), which regulates the financial services industry, to provide you with an Initial Disclosure Document (IDD). This is to enable you to decide whether or not the products and services we offer suit your needs. In addition, we are required to advise you on how to make a complaint should you need to do so.
WHO ARE WE?
First Vehicle Leasing Limited is an independent vehicle finance broker, not a lender, and is authorised and regulated by the FCA with registered offices at: Unit 5, Verity Court, Pochin Way, Middlewich, Cheshire, CW10 0GW.
Trading office: First Vehicle Leasing, Enterprise House, Drumpellier Business Park, Glasgow Road, Coatbridge, ML5 1EL.
Our FCA Firm Reference Number is 670872, which can be verified by searching the Financial Services Register at https://register.fca.org.uk or calling the FCA on: 0300 500 8082.
WHAT DO WE OFFER?
We offer a range of vehicle leasing facilities, services and products through a select panel of third-party lenders (Finance Providers) from which we may receive an introductory fee or commission. We will not offer vehicle leasing facilities, services or products from lenders outside this panel.
First Vehicle Leasing currently only arranges the following types of finance agreement(s):-
- Contract Hire - where a rental is paid for the use of a vehicle for a fixed term and returned at the end of the contract with no option to own the vehicle and no refund of any rentals.
WHAT SERVICES WILL WE PROVIDE YOU WITH?
By using our services, you are entering into two separate agreements: a finance agreement and a brokerage agreement. We will provide you with either (a) comparable details of lenders most appropriate to your lending requirements, or (b) general information relating to vehicle finance products. In assessing your requirements, we may seek information about your personal circumstances and objectives to enable us to identify your needs. It is important that you provide us with accurate and relevant information to allow us to narrow down the selection of lenders and/or products offered, from which you can more easily make your choice.
WHAT DO WE CHARGE FOR OUR SERVICES?
A non-refundable Processing Fee of £291.66 plus VAT (£349.99 including VAT), is payable by Debit/Credit Card or on receipt of an invoice by BACS once we receive finance approval from the Finance Provider. This covers the costs incurred in connection with:
- Processing your vehicle order;
- Negotiating discounts to secure your preferred vehicle;
- Locating and supplying that vehicle;
- Keeping you updated on the progress of your order;
- Arranging delivery of the vehicle; and
- Providing support and assistance during the term of your finance agreement
This fee is not connected to the Finance Provider in any way and cannot be funded by them. It is payable by every Client, regardless of the type of finance agreement entered into.
Where the Client cancels their vehicle order prior to delivery, the Broker will retain the Processing Fee in full. Any charges incurred in connection with the cancellation of your vehicle order (such as aborted delivery charges) will be passed to you for payment.
You have the right to cancel the Brokerage Agreement within 14 days, starting with the date that we receive the completed and signed Vehicle Leasing Order Form from you. More details regarding your right to cancel the Brokerage Agreement are set out in that agreement.
In the event that the vehicle ordered can no longer be supplied, we will contact you by telephone, email and/or text message to discuss alternative vehicle options. If we are not able to provide you with a suitable replacement we will refund the Processing Fee to you.
COMMISSION DISCLOSURE
We may receive commission from the introduction of our customers to our panel of Finance Providers and/or income from the supply of vehicles or goods. The sums we receive may be pre-set but can also vary, and may therefore impact the monthly rental that is payable by you for the vehicle or goods. We will disclose the amount of commission and/or income we receive and the Finance Provider from whom it is received prior to sending your finance application to that Finance Provider. We will ask for your consent to proceed. You may also be required to sign a document confirming this.
The sums paid to us are to cover the costs incurred in connection with:-
- Arranging your credit application
- Arranging all finance documentation
- Completing your finance agreement paperwork with the chosen Finance Provider.
We are committed to transparency and, as such, should you have any questions about the commission and/or income we are paid or the disclosure of it, please email [email protected]
Confidentiality and Data Protection
Throughout the process of obtaining finance for your vehicle agreement we will need to collect personal information from you and pass this information onto one or more third-party lenders to enable them to make a credit decision. We will not disclose your personal details outside of this group of lenders and will always seek your authorisation prior to submitting your data to any lender on our panel. We are able to supply a comprehensive list of lenders by request.
Other Finance Facilities
It might be possible to obtain finance for your vehicle from other lenders/suppliers and you are well within your rights to seek alternative quotations and product choices by researching on the high street, in the media and also on the internet.
What to do if you have a complaint?
If you’re not happy, then we’re unhappy too. Please call us on 0800 298 2030 or drop us a line at [email protected], and we will do our best to help you. Alternatively, you can write to us at:
CRM TEAM
First Vehicle Leasing Limited
Enterprise House
Drumpellier Business Park
Glasgow Road
Coatbridge
ML5 1EL
To assist us with your complaint please provide as much information as possible, including your name, contact information and vehicle registration or reference number.
We always try to resolve any complaints received immediately. Where possible we will aim to resolve your complaint within three business days following the day on which it is received, providing you with a summary resolution letter as a full and final response. Any complaint not resolved within three business days will follow our full complaint process: We will acknowledge your complaint in writing within five business days providing you with details of the complaint handler. During this time we will investigate your complaint fully, we may need to speak with other departments, companies or suppliers in order to resolve your query, we promise to keep in touch and will write to you within four weeks with our progress and findings.
Where we are unable to provide you with a final written response within 4 weeks, you will receive an explanation as to why the complaint is taking longer than expected. We will continue our investigations and aim to respond finally within 8 weeks of the original complaint receipt date. We will consider your complaint closed after we have issued your final response. If you are dissatisfied with our summary resolution or final response to your complaint, you can refer your complaint to the Financial Ombudsman Service within 6 months:
Telephone: 0800 023 4567
Email: [email protected]
Website: www.financial-ombudsman.org.uk
Financial Ombudsman Service, Exchange Tower, London, E14 9SR
In addition to your legal right to refer your complaint to the Financial Ombudsman Service, you may refer your complaint to the British Vehicle Rental & Leasing Association (BVRLA) Conciliation Service.
The BVRLA is our trade body and is approved by the government as a Consumer ADR body under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015.
Email: [email protected]
Website: www.bvrla.co.uk/consumer-advice/making-a-complaint-adr.html
BVRLA, River Lodge, Badminton Court, Amersham, HP7 0DD
Version - DP/26/1 - 07/01/2026
