First Vehicle Leasing Limited
Brokerage Agreement: Terms and Conditions
Revision DP25/5 12/08/2025
1.0 DEFINITIONS
1.1 Client, you, your means: end user and Lessee.
1.2 Manufacturer means: Manufacturer of the vehicle.
1.3 Finance Provider means: the Lessor, or Lender.
1.4 Finance Agreement means: the lease agreement between the Finance Provider and the Client in relation to the hiring of the vehicle.
1.5 Broker, we, us, our means: First Vehicle Leasing Limited, having our registered office at Unit 5 Verity Court, Pochin Way, Middlewich, Cheshire. CW10 0GW. Authorised and regulated by the Financial Conduct Authority. Registered No: FRN 670872.
1.6 Processing Fee means: The fee the Client pays the Broker for processing their order.
1.7 VLOF means: The Vehicle Leasing Order Form.
1.8 CAF means: Credit Application Form.
1.9 CRA means: Credit Reference Agency.
1.10 Credit Check means: A search against a Client's credit file that will be visible to Finance Providers.
1.11 KYC means: Know Your Client.
1.12 FCA means: Financial Conduct Authority.
1.13 BVRLA means: The British Vehicle Rental and Leasing Association.
1.14 DVLA means: Driver and Vehicle Licensing Agency.
1.15 ADR means: Alternative Dispute Resolution.
1.16 Force Majeure Event means: acts, events, omissions or accidents beyond the Broker’s reasonable control, including but not exclusively, strikes, lock-outs or other industrial disputes (whether involving the Broker, Manufacturer or Finance provider or any other third party upon whom the Broker is reliant), act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm, pandemic or default of suppliers.
1.17 Data Protection Legislation means: the UK Data Protection Legislation and (for so long as and to the extent that the law of the European Union has legal effect in the UK) the General Data Protection Regulation ((EU) 2016/679) and any other directly applicable European Union regulation relating to privacy.
1.18 UK Data Protection Legislation means: any data protection legislation from time to time in force in the UK including the Data Protection Act 2018 or any successor legislation.
1.19 VAT means: Value Added Tax, currently at the rate of 20%.
1.20 Commission means: The total amount of money we are paid by a Finance Provider to arrange your Finance Agreement with them.
2.0 COMMENCEMENT
2.1 The Broker will send the VLOF to the Client based on the specifications requested by the Client.
2.2. This Brokerage Agreement will be deemed to be entered into by the Broker and the Client on the date the Broker receives the completed and signed VLOF from the Client. Your 14-day cancellation period starts on that date - see clause 8 for information regarding your right to cancel. You acknowledge that signing and returning the VLOF to us is:
(i) an express request by you to us to begin the services under this Agreement before the end of the cancellation period; and
(ii) you may cease to have the right to cancel this Agreement if the service has been fully performed by us during the cancellation period.
2.3 Once the completed CAF has been signed by the Client and returned to the Broker, the Broker will submit the CAF to the Finance Provider for credit approval. We will endeavour to obtain credit approval from the Finance Provider within a reasonable time of this date.
2.4 The Broker charges a Processing Fee as indicated on the VLOF and as detailed in clause 3. Payment of the Processing Fee will be taken from the Client upon receipt of credit approval, and must be received by the Broker before the vehicle order is progressed.
2.5 All information will be used, where appropriate, for the purpose of obtaining credit approval from one of our panel of Finance Providers.
2.6 The Broker will require the Client to provide a proof of identity and proof of address to complete the KYC procedure. The proof of address should be dated within 90 days of the Client's signature of the VLOF. The proof of address and proof of identity should be sent to the Broker alongside the signed VLOF, or within 14 days.
2.7 The Client will provide any additional information requested by the Broker or Finance Provider necessary to submit the application for credit approval (the Credit Check may leave a footprint on your credit file).
2.8 In the event that the vehicle ordered is not available, the Broker will contact the Client by telephone, email or text message to discuss alternative vehicle options. Upon mutual acceptance of a suitable alternative, the Broker will issue a revised VLOF for signature by the Client.
2.9 Although the Broker endeavours to ensure pricing is correct at all times, rentals can be subject to change, without notice, due to factors outside the Broker's control. We therefore reserve the right to withdraw or amend pricing prior to delivery of your vehicle. We will inform you as soon as possible if the pricing is to change, and you will have the option to accept the new pricing and proceed with your amended Finance Agreement, or reject the new pricing if you no longer wish to proceed. In the latter event we will refund the Processing Fee to you.
3.0 BROKER FEES
3.1 We will charge a non-refundable Processing Fee of £291.66 plus VAT (£349.99 including VAT) for processing your order. This fee is not payable until the Client has signed the VLOF and the credit application has been approved. By signing the VLOF the Client agrees to the Broker taking this fee, and you agree that the vehicle you have chosen will be suitable for your purpose(s). We refer you to clause 2.4.
3.2 Payment of the Processing Fee can be made either by Debit/Credit card or on an invoice payable by BACS transfer.
3.3 The Processing Fee is payable at order stage, and covers the costs incurred in connection with:-
- Processing your vehicle order;
- Negotiating discounts to secure your preferred vehicle;
- Locating and supplying that vehicle;
- Keeping you updated on the progress of your order;
- Arranging delivery of the vehicle; and
- Providing support and assistance during the term of your Finance Agreement.
This fee is not connected to the Finance Provider in any way and cannot be funded by them. It is payable by every Client, regardless of the type of Finance Agreement entered into.
3.4 In the event that the vehicle ordered cannot be supplied at point of order, the Broker will contact the Client by telephone, email and/or text message to discuss alternative vehicle options, as set out in clause 2.8. If we are unable to provide you with a suitable replacement, we will refund the Processing Fee to you.
3.5 In the event that the Client cancels their vehicle order prior to delivery, the Broker will retain the Processing Fee in full. Any charges incurred in connection with the cancellation of your vehicle order (such as aborted delivery charges) will be passed to you for payment.
3.6 We may receive commission from the introduction of our Clients to our panel of Finance Providers and/or income from the supply of vehicles or goods. The sums we receive may be pre-set but can also vary, and may therefore impact the monthly rental that is payable by you for the vehicle or goods. We will disclose the amount of commission and/or income we receive and the Finance Provider from whom it is received prior to sending the completed CAF to that Finance Provider. We will ask for your consent to proceed. You may also be required to sign a document confirming this.
3.7 The sums paid to us, as per clause 3.6, are to cover the costs incurred in connection with:
- Arranging your credit application;
- Arranging all finance documentation; and
- Completing your Finance Agreement paperwork with the chosen Finance Provider.
3.8 The Broker is committed to transparency and, as such, should you have any questions about the commission and/or income we are paid or the disclosure of it, please email [email protected]
4.0 BROKER RESPONSIBILITIES
4.1 The Broker will endeavour to order the vehicle as specified in the Vehicle Leasing Order Form from the Manufacturer within a reasonable time from the date of credit approval by the Finance Provider.
5.0 VEHICLE DELIVERY
5.1 The order and delivery of your vehicle is subject to the Manufacturer’s or Finance Provider’s Terms and Conditions as you have agreed with them. The Broker shall not be liable for any failure to deliver on any agreed timescales between the Client, Manufacturer or Finance Provider.
5.2 The delivery date of the vehicle, and the proposed stock date, can both be changed by the Manufacturer. Delays to the date of delivery are out of the Broker’s control and we provide no guarantee that your vehicle will be delivered on or before the estimated delivery date on your order confirmation.
5.3 The Broker will provide the Client with periodic updates on the progress of the vehicle order.
5.4 Your vehicle includes the cost of vehicle number plates, Vehicle First Registration Charge, Vehicle Excise Duty (unless otherwise stated) and a driven mainland U.K. delivery. Delivery by trailer or transporter may be available, but an additional cost may be payable prior to delivery. Please inform us in advance if this is required. Delivery to Northern Ireland is possible, but the Client will need to contact the Broker to discuss.
5.5 Your new vehicle number plate will be confirmed by the supplying dealership. Unfortunately, there is no option for the Client to select letters within the plate.
5.5 Please note that some Finance Providers may not allow connected services to be activated (connected services allow vehicles to be accessed or controlled remotely). Any connected services will be de-activated prior to the vehicle’s delivery to the Client.
5.6 If the Client refuses to accept delivery of the vehicle as signed for on the Vehicle Leasing Order Form, the Client will incur the delivery charges and any additional charges set out in clause 8.6.
5.7 If the vehicle is damaged or is the incorrect specification the Client must make a written record of the defect/incorrect specification and return possession of the vehicle to the delivery agent. No delivery charges would be incurred by the Client under these circumstances.
5.8 In the event that the vehicle is mistakenly returned by the Client and the vehicle is as specified in the VLOF then the Client will incur delivery charges in accordance with the manufacturer’s tariff of delivery charges.
6.0 CLIENT RESPONSIBILITIES
6.1 You must ensure that your vehicle is serviced to the manufacturer’s standard when required for the duration of your Finance Agreement as prescribed in the Manufacturer’s Terms and Conditions.
6.2 Failure to service and maintain your vehicle as per the manufacturer’s recommendations may invalidate your warranty. The length and mileage limit of the vehicle's warranty period will depend on the manufacturer. We recommend that, as the driver of the vehicle, you familiarise yourself with the vehicle handbook and any requirements it contains. Any queries or concerns the Client may have should be taken up with the Broker or the Manufacturer’s dealership.
6.3 The Client must ensure that they have requested the correct mileage prior to signing the Finance Agreement. Depending on your Finance Agreement with the Finance Provider, you may have the option to amend the contract mileage once you are in the agreement. If the Client exceeds their prescribed mileage, excess mileage charges may apply. These are enforceable by the Finance Provider on the return of the vehicle.
6.4 The maintenance costs may be reduced if you have added a fixed monthly maintenance and servicing plan to your Finance Agreement.
6.5 The fixed monthly maintenance and servicing plan is subject to the following exclusions:
(a) Vandalism;
(b) Broken Windscreen and Glass Damage;
(c) Road Traffic Collision whether or not the Client is at fault;
(d) Fluids and Consumable items e.g., Brake Fluid, AdBlue, Engine Oil etc; and
(e) Driver Misuse.
In relation to points (a) to (c) the Client should arrange the repairs through their insurance cover.
6.6 You are required to arrange insurance for your vehicle for the duration of your Finance Agreement using a fully comprehensive insurance policy. The Broker is not regulated to provide any guidance on insurance products and therefore it is the Client’s responsibility to ensure any products purchased suit their circumstance and requirements.
6.7 To comply with the new Euro 6 standard and reduce emissions, more diesel vehicles are being built with SCR (selective catalytic reduction) technology. To work, vehicles need to have an additional tank of liquid for an agent known as AdBlue. You, as the driver, need to monitor levels and top up the AdBlue as and when required.
6.8 The cost of AdBlue top ups are not included in your Finance Agreement. Failure to check these levels and take action when warning lights are showing may result in the vehicle entering “limp mode”. Any damage to the vehicle as a result of inaction will be chargeable to you.
6.9 If the rate of taxation changes during the contract, for example, vehicle excise duty or VAT, then the cost of this will be covered by the Client as prescribed by the Finance Provider in their terms and conditions.
6.10 If the rate of taxation changes between point of order and delivery to the Client, for example vehicle excise duty or VAT, the cost of this increase is not included and will be covered by the Client unless otherwise agreed.
6.11 The Client is under an obligation to comply with the Terms and Conditions of the Finance Agreement with the Finance Provider. Failure to do so may result in defaults on your credit file and potentially the vehicle being collected by the Finance Provider
6.12 The vehicle must be returned in good condition, and it is the Client’s responsibility to arrange for the collection of the vehicle at the end of the Finance Agreement.
6.13 If the vehicle is returned damaged, additional charges may apply. All Finance Providers use a BVRLA Fair, Wear and Tear Guide to determine what are acceptable levels of damage.
6.14 A Deposit may be required in addition to the Processing Fee to secure your vehicle order. This deposit will be charged by the supplying dealership at point of order where applicable and will be refunded in full within 48 hours from the date of delivery to the Client.
6.15 The Client can add optional extras to the Finance Agreement, such as a fixed monthly maintenance cost and carpet mats. These will be incorporated into the monthly rental charge.
6.16 Adding optional extras to your vehicle may affect the CO2 emissions from your vehicle. The CO2 figures provided are based on information received from the Finance Provider, and an industry data provider. This may increase the monthly rental if the CO2 emission is raised enough to enter a higher VED banding. The Client will be obliged to pay the increased fees under these circumstances.
7.0 VEHICLE OWNERSHIP
7.1 The Client is not able to purchase the vehicle at the end of the contractual term. The vehicle will always remain the property of the Finance Provider, and they will retain the V5 document at all times.
7.2 Where a demand for parking/speeding or congestion penalties is received, there may be an additional charge for administering each demand. The Finance Provider, being the registered keeper, will pay the charge and claim the charge plus any administration fee from the Client.
7.3 Where the registered keeper receives a notice of intended prosecution and request to provide driver information under section 172 of the Road Traffic Act that specifies the Client’s leased vehicle, the registered keeper will complete the request and nominate the Client as the driver. This will trigger a section 172 request for driver information to be sent to the Client who is under a legal obligation to complete the request for driver information.
7.4 If the Client fails to adhere to their legal obligations under section 172 of the Road Traffic Act, they may be prosecuted for failing to provide driver information.
7.5 Your new vehicle will be covered by a Manufacturer warranty. This warranty protects the Client and purchaser against any costs from defects that may occur from the failure of parts or components. The warranty period for your vehicle commences when the vehicle is registered with the DVLA. Each manufacturer provides differing lengths of warranty cover, and your vehicle may not be covered for the length of your Finance Agreement. Any charges that arise after the warranty end date are to be covered by the Client unless notification was provided by the broker prior to the commencement date of the Finance Agreement.
8.0 CONTRACT TERMINATION
8.1 In the event that the Client wishes to cancel the Finance Agreement after delivery of the vehicle, the Client should contact the Finance Provider to confirm the early settlement amount (the outstanding balance) the Client is due to pay, and to arrange to surrender the vehicle to the Finance Provider, where appropriate.
8.2 Where the Client is a consumer (i.e. not acting within their trade, business or profession), the Client is entitled to cancel this Brokerage Agreement in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You may cancel this Agreement any time before the end of 14 days after the day on which this Agreement was entered into in accordance with clause 2.2. You must inform us of your decision to cancel this Agreement within the cancellation period. We will acknowledge your cancellation. You don't have the right to terminate this Agreement after the end of the cancellation period, other than any legal right you may have to do so, for example where we are in material breach of the terms of this Agreement.
8.3 Where the Client cancels during the cancellation period, the Broker may charge a proportion of the Processing Fee relative to the reasonable costs of the services carried out by the Broker to the date of cancellation. If the Processing Fee has already been paid, then we will refund the balance of the Processing Fee to you, failing which we will collect the relevant proportion of the Processing Fee from your Credit/Debit Card, and you authorise us to do so.
8.4 If the Client exercises their right to cancel this Brokerage Agreement, their vehicle order will also be cancelled as an ancillary contract. In that event you are also liable for any charges incurred in connection with the cancellation of your vehicle order (such as aborted delivery charges), which will be passed to you for payment.
8.5 Where the Client is a business or commercial Client acting within their trade, business or profession (i.e. not a consumer), the Client will have a contractual right to cancel on the same terms and conditions as apply to consumers as set out above at clauses 8.2 to 8.4.
8.6 The Broker reserves the right to immediately terminate this Brokerage Agreement where:
(a) you are abusive or threatening;
(b) it is clear that the vehicle is being used to facilitate criminal activity; or
(c) we are no longer able to provide our service or, if we were to continue to do so, it would break the law or breach the order of a court or our Regulator.
Where subsections (a) and (b) apply, the Client is still liable to pay the relevant charges as specified in this clause 8.
8.7 The Brokerage Agreement will terminate at the end of the term of the Finance Agreement and will not automatically renew without the express consent of the Client.
8.8 We may not be able to provide our service, or your service may be affected by, a force majeure event or something beyond our reasonable control. In this scenario, we cannot accept responsibility for what has occurred, and we may need to suspend or terminate this Brokerage Agreement. In such circumstances, your obligation to fulfil your duty under this Brokerage Agreement ceases from this date of suspension or termination.
9.0 COMPLAINTS
9.1 We always aim to provide our Clients with the best level of service we can, so if you have a cause for complaint, please contact us on 0800 298 2030, email [email protected], or write to us at: Customer Relations Manager, First Vehicle Leasing Ltd, Enterprise House, Drumpellier Business Park, Glasgow Road, Coatbridge, ML5 1EL. We will acknowledge your complaint in writing within five business days providing you with details of the complaint handler.
9.2 We always try to investigate and respond to any complaints as quickly as possible. If we are able to investigate and resolve your compliant within three business days, we will issue you with a summary resolution via email (or post, if requested) that details the outcome of our investigation and how it was resolved. We will also tell you how to refer your complaint to the Financial Ombudsman Service should you later be dissatisfied with that resolution.
9.3 Where it has not been possible to resolve the complaint within three business days, we will follow the Dispute Resolution process. During this time we will investigate your complaint fully. We may need to speak with other departments, companies or suppliers in order to resolve your query. We promise to keep in touch with you and we will endeavour to write to you within four weeks with our progress and findings.
9.4 Where we are unable to provide you with a final written response within four weeks, you will receive an explanation as to why the complaint is taking longer than expected. We will continue our investigations and aim to respond finally within eight weeks of the date of receipt of the original complaint. Should we not issue a final response within eight weeks, we will provide you with an updated estimate of the timescales involved. In that event, you can refer your complaint to the Financial Ombudsman Service, or you can wait until we have issued a final response.
9.5 We will consider your complaint closed after our final response to you. If you are dissatisfied with our summary resolution or final response to your complaint, you can refer your complaint to the Financial Ombudsman service within six months https://www.financial-ombudsman.org.uk. Email: [email protected] Telephone: 0800 023 4567, Financial Ombudsman Service, Exchange Tower, London, E14 9SR. You can also contact the Financial Ombudsman Service if you have not received a final response from us within eight weeks from the date of your complaint.
9.6 The BVRLA are a government approved ADR service, and you may have the option to refer your complaint to their Conciliation Service. Email: [email protected], British Vehicle Rental and Leasing Association, River Lodge, Badminton Court, Amersham, HP7 0DD.
10.0 DATA PROTECTION
10.1 We are committed to processing data in accordance with our responsibilities under the Data Protection Legislation and the UK Data Protection Legislation such as the Data Protection Act and GDPR. For full details of our privacy policy, please review our website.
https://www.firstvehicleleasing.co.uk/privacy-policy
11.0 MISCELLANEOUS
11.2 This Brokerage Agreement is governed exclusively by the laws of England and Wales. We both agree to submit to the exclusive jurisdiction of the English courts. However, if you are resident or registered in Northern Ireland we may at our discretion bring proceedings in Northern Ireland, and if you are resident or registered in Scotland, we may bring proceedings in Scotland.
12.0 OUR WEBSITE USE
12.1 The vehicle specifications displayed on the website are provided by a third-party supplier. Whilst every effort is made to ensure the accuracy of the information, the specifications should only be used as a guide. As the Client, it is your responsibility to verify the actual vehicle specification with the Manufacturer.
12.2 The vehicle images displayed on the website are for illustration purposes only. Whilst every effort is made to ensure the accuracy of the information, a different specification vehicle may be displayed due to the imagery not being available.
12.3 The Broker will not accept any liability for any loss or damage arising from, or in relation to, reliance upon any information supplied through the website, nor the products, services or other activities undertaken through or by third parties linked with the Broker shown on the website.
12.4 Any links displayed on the Broker website are merely to facilitate communication between the Client and a service or service provider. Any services provided by the Broker are included within the Terms and Conditions herein.
12.5 The Broker does not endorse, recommend, or offer any opinion about any website not owned by themselves. Any links displayed are for the convenience of website design techniques and therefore placement within does not indicate any preference.
12.6 The Broker has no control or responsibility for the websites and pages you may access by clicking links that lead away from the Broker’s website. The Client is responsible for checking the credentials of any websites they interact with.
