Low, low prices are vital to you as a customer. And, as you would expect from the UK leader, we offer some of the lowest prices on the market. But what sets us apart is delivery exceptional customer service.
We are proud of our service:
In short, you get first-rate customer service from first contact to delivery.
We listen. When a customer asks a question, gives us feedback, or writes a review we take that interaction very seriously. For many people, a good review is a great recommendation and, to us, your opinion counts.
Your feedback, opinion and reviews are the motor behind our approach to sales - expert advice and honest opinions - and our after-sales service - friendly and helpful.
We review both the pre- and post-sales experiences regularly, based on customer feedback so our operations correspond to the needs and desires of you, our client.
That's why we are proud of the reviews that our happy clients have written on independent websites for car lease reviews, such as Yelp, Trustpilot and the Review Centre - where we are rated a stunning 95%.
Written on: 10/04/2015 by PatriciaBragg490
What a great company. This was my first time leasing a car and doing in private rather than business also, so naturally, i had a load of questions, thankfully they were more than happy to help.
I gave FVL a list of requirements and some styles of cars i was looking for, i also do 30,000 miles a year, so needed to see how this would work. FVL were open and honest from the offset and i settled, very happily, on a new Jaguar XF and 30,000 miles per annum, all within the set budget. I was also able to change the interior option which was great.
What with being really keen to get the new car, i agreed to collect from the FVL offices in Glasgow and complete my paperwork there. FVL had the car driven up for me. When i collected it had just over 300 miles on the clock, going from a car with 96,000, this was nothing.
I checked over the car and received free mats and a Jag umbrella, signed the paperwork and was good to go.
I got a follow up call a few days later from Bill which was a great touch.
I'll never buy a car again, FVL all the way for me and my family
Written on: 29/01/2015 by Jefferson97
I found the whole process of leasing the vehicle painless, the assistance given to ensure I had all of the specification requests met, was excellent. Follow up calls with progress and planned delivery details were accurate and delivered as advised. The follow up call after delivery ensured that the minor grumble I had regarding the vehicle was promptly resolved to my satisfaction. I would have no concerns about recommending FVL in future.