Because we treat each client as an individual with their own specific needs, no two car leasing deals at First Vehicle Leasing™ are ever the same. As such every process and every customer's journey are different. However we thought we would highlight some of the main steps involved in car leasing that you will generally go through with us.
Your Journey with FVL goes through 5 simple steps:
As an online business your first contact with First Vehicle Leasing™ will usually take place on your own terms, whether through an online enquiry or a phone call to our sales team. Our highly trained staff will then ask you some questions to help find you the best car leasing deal.
Examples of the questions you may be asked are:
Our sales team love a challenge, so don't be afraid to tell them what you really want!
Once our sales team knows what you are looking for they will search a wide range of car dealerships and finance companies to find the best car lease deal for you. Once they have found the car you are looking for, at the price you want, the deal will be proposed to our finance companies. Please note that all contract hire and leasing agreements involve a credit check. You can check your credit rating free using Experian's web site.
Once your lease deal has been approved by the finance company your file will be passed through to our Admin department.
Two things will happen next, though the order and space of time between these may vary between finance companies. The first thing that will happen will be the ordering of your vehicle.
Every vehicle leasing order is unique. Some vehicles may already be in stock at dealerships while some vehicles may need to be factory ordered and be put on a waiting list. Depending on the make, model and any additional extras you may want to add to your car, your deal may fall into any of these three categories.
If you are looking for a rough guide on waiting times for your car then see below. However please note that our FVL sales representative will be able to give you a much clearer estimate on current delivery times for vehicles.
Current estimated delivery time will vary between manufacturers, models and individual circumstances. These time frames are based on ideal circumstances and may be subject to change.
The second thing that happens is the arrangement of finance for your car. Our Admin team will generate finance documents tailored to your specific deal and send them to you either in the post or by email. Your documents will be accompanied by specific instructions on how they should be completed. Should you have any questions at this stage, please don't hesitate to contact our Admin team on 0845 365 8027.
Once your returned finance documents have been approved and your vehicle is in stock at the dealership our Admin team will then be able to arrange delivery of your car. Dealers usually require 15 working days notice for deliveries (though this may vary between dealerships). Please note that in many cases there may be a cooling off period after which your vehicle may be delivered. If you have any queries about delivery of your lease car, please contact the sales team on 0800 298 2030.
Below are a few guidelines for new car deliveries:
At the end of your contract hire agreement you will need to arrange collection of your lease car by contacting our Admin Department on 0845 365 8027. At this stage our dedicated sales team would be more than happy to help you arrange your next car lease deal.
Call one of our car leasing experts free on 0800 298 2030 today